In this final posts on pet peeves, we will discuss a problem that’s pandemic across all industries – the lack of email etiquette.
The thing that bothers me the most about email is a lack of a response. Individuals do it, so do businesses. I’m not sure if it’s deliberate, or if people read their messages with the intention of answering later and never do.
There are other behaviors people do, however, that are also rude or just plain stupid.
Email Etiquette Dos and Don’ts
- Do not use CAPs. It is the online equivalent of YELLING. It should be avoided.
- Speaking of yelling, never respond to an email when angry or otherwise emotional.
- Text speak belongs in text messages. I shouldn’t need a code book to figure out what you’re saying.
- Have a clear, appropriate subject line. Vague subject lines ensure your message isn’t a top priority. What’s worse is when the subject line doesn’t match the body of the message.
- Don’t babble. The importance of your message will be lost.
- Business email addresses should include a professional name. Avoid anything that can be confused as spam.
- Email only who you need to, so don’t hit reply all and don’t CC anyone who isn’t directly affected by the message.
- Don’t forward chain mail or any messages that could harm your reputation.
- Use an email signature in your professional messages that includes your contact information.
- Proofread for clarity as well as spelling and grammatical mistakes.
- If you need to include attachments with a message, don’t forget them. But don’t send so many attachments, it makes the email crash.
- Make sure attachments are sent in programs the recipient can open.
- When you reply, don’t forget to answer all questions and address all comments.
- Keep your personal life to your friends and family. It doesn’t belong in business email.
- When emailing someone for the first time, address the recipient by name.
Do you have email etiquette tips to add to this list?